Field Service Technician - Canton, MA

About the role

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand.

Responsibilities

• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Absorb or support vehicle repairs in a setting outside of a service center
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Able to perform duties and communicate with a high level of professionalism, in a customer facing environment
• Able to properly document repairs completed and in process
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable
• This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location
• Provide service support to the field to support the Service organization
• Able to perform duties and communicate with a high level of professionalism, in a customer facing environment
• Able to properly document repairs completed and in process
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred
• Graduated from an accredited automotive repair school preferred
• 5 or more years experience in a traditional automotive repair shop preferred
• Proficient in using hand tools and power tools
• Proficient in navigating a laptop or computer in a windows or Mac environment
• Know basics of diagnosis and workflows
• Understands how high voltage and low voltage electricity works (basic electricity theory)
• Able to perform tire repair and vehicle alignment
• Some hybrid repair background is a plus
• Ability to diagnose and explain basic vehicle electronic communications like the CAN Bus system
• Able to perform tire repair and vehicle alignment
• Ability to drive non-commercial truck and trailer preferred
• Limited travel may be required depending on business need
• Must possess a valid driver’s license, and maintain a clean driving record
• No driving related suspensions or revocation of Driver License (within a 3-5year period)
• Parts department and billing experience preferred
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Remains positive when dealing with difficult situations
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to read and speak fluent English
• To see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Minimum age of 21
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
• Shifts may include evening, overnight, or early morning hours
• Night shift hours vary by location. Field Service Technicians on the night shift will receive a 15% hourly shift differential on top of base hourly pay between the hours of 6PM-6AM