Field Service Technician (Bronx)

About the role

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry. At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

The Field Service Technician is an important role within the Service Delivery division at CTS. This Technician is responsible for performing scheduled and dispatch field visits to CTS clientele or CTS itself. As a FST, you are responsible for the delivery of impeccable troubleshooting and general support of our clientele's technical environment while also providing high caliber quality work and customer service. This is an individual contributor – technical position.

Responsibilities

• Work closely with other service delivery teams (Internal Systems, POD Teams, and Engineering).
• Be available to go onsite every day to a scheduled client and conduct an onsite visit for the day.
• Be attentive to detail and take the initiative of being a caretaker of the clients technology environment.
• Establish great relationships with the clients you interact with.
• Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud applications for CTS clients.
• Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs);
• Track time, communicate and work via our Connectwise Manage PSA.
• Liaise with internal teams, vendors and client contacts.
• Perform onsite recurring maintenance at client sites.
• Serve as a resource, if needed, for internal/client-facing projects.
• Complete all work assigned by Service Delivery Coordinator/Dispatcher or Supervisor.

Requirements

• Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
• Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
• Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
• Experience with Grand Stream or other Asterisk-based PBX systems.