Field Service Technician - Boston MA

Territory Service & Installation

• Independently manage assigned territory workload, priorities, and customer commitments
• Balance installation, service, and maintenance activities to meet business and customer needs
• Ensure all work is completed in alignment with company standards, safety requirements, and customer expectations
• Perform onsite service, preventative maintenance, and system upgrades on installed equipment
• Troubleshoot, diagnose, and resolve hardware, software, and network-related issues; escalate as needed to meet service level expectations
• Plan, manage, and execute neurology system installations within assigned territory
• Support large-scale installations in partnership with Site Planners, Installation Specialists, and Managers
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Deliver basic customer training during installations and scheduled service engagements
• Build strong customer relationships through professionalism, communication, and consistent follow-through

Qualifications & Experience

• Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required
• 5+ years of relevant field service experience performing installations, maintenance, and troubleshooting
• Medical Device experience preferred

Key Competencies

• Strong technical troubleshooting and problem-solving skills with high attention to detail
• Excellent written, verbal, and customer-facing communication skills
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
• Strong sense of ownership and accountability for territory performance and customer outcomes
• Calm, methodical approach to issue resolution in dynamic environments
• Able to manage multiple priorities and adapt to changing demands
• Customer-first mindset with professionalism and responsiveness
• Able to work independently while also contributing to team-based initiatives

Technical Skills & Abilities

• Strong knowledge of Microsoft Windows desktop operating systems
• Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices
• Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies
• Ability to lead technical discussions related to server builds, application hosting, and customer IT infrastructure requirements
• Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications