Field Service Technician, Billings, MT

Key Responsibilities

• Troubleshoot, repair, and maintain mechanical and/or electrical aspects of underground mining equipment and components at high-profile mining sites.
• Commission and train on new equipment at customer sites with minimal supervision.
• Largely cover the Billings, MT market (sometimes Idaho), with much of the work being underground.
• Primary focus on bolters/drillers, some diesel trucks, loaders - hydraulics, engine, electrical.
• Inspect equipment for proper performance and determine faults and malfunctions.
• Adjust equipment and repair/replace defective parts/components/systems according to scopes of work.
• Test repaired equipment to ensure proper operational performance.
• Complete accurate time records, technical reports, failure reports, and parts lists.
• Actively participate in continuous improvement initiatives.
• Stay current with the industry, customer, product developments, and technical best practices.
• Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction.
• Stay current and comply with all Sandvik, Customer, State, and Federal regulatory safety policies.
• Ensure customer satisfaction within the area of primary responsibility.

Qualifications

• Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience and a minimum of 7 years industry-related experience.
• Must have underground experience.
• Technical experience to include diesel and high-voltage electrical experience.
• Successful in team environments, with excellent communication skills.
• Previous success in self-motivated roles.
• Previous success in customer satisfaction.
• Ability to read blueprints and interpret equipment schematics.

Attributes

• Attributes of a safety champion, capable of working alone and stopping work if required.
• Excellent troubleshooting ability with strong diagnostic and problem-solving skills.
• Knowledge of hydraulics, pneumatics, and electrical systems.
• Must conform to ISO standards.

Preferred Qualifications

• Active listening skills.
• Success with both internal and external customers.
• Flexibility in the workplace.

Location

Billings, MT

Travel Requirements

At least 50% of time, via truck or air.

Compensation Range

$35.00 to $45.00/hour

Schedule

Can be 4 12's + travel time. Schedule and hours will vary.