Field Service Technician - Baltimore, MD

About the role

FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment.

Responsibilities

• Carry out field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix, and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Comply to industry, company, and customer safe working practices
• Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters

Requirements

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired
• 3 years’ experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
• 3 years’ experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
• AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs
• Interpret complex technical information involving mechanics and electronics, including schematics
• Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations

Qualifications

• Valid drivers’ license and ability to qualify for a US passport

Skills

• Strong mechanical and electrical skills
• Ability to troubleshoot and repair machinery
• Knowledge of PLC programming and VFD configurations

Benefits

• Competitive salary
• Comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays

Pay

• Competitive compensation

Schedule

• Full-time, travel position (up to 80% travel)