Field Service Technician - Automated Equipment

Essential Duties & Responsibilities

• Fully accountable for completing the work according to the service work order
• Support the Ranpak Tech Support Hotline when necessary
• Prioritizes working safely at all times and abides by any specific customer requirements
• Writes detailed and accurate field service reports
• Timely submission of field service reports and expenses
• Maintains communications with customers and Ranpak personnel about the progress of the job
• Builds and maintains professional relationships with various customers
• Keeps the tools and other equipment (e.g. service van) in good condition
• Leaves the customer’s location with a clean and tidy machine/working place
• Contributes to a professional and profitable service organization
• Other duties as assigned by manager

Qualifications

• Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting
• Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
• Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)
• Logical and solution-oriented thinking
• Self-Motivated, aspiring to improve technical knowledge and keep skills sharp
• Able to read blueprints, schematics, and technical drawings
• Good verbal & written communication
• Experience with SAP or similar ERP systems
• Highly focused on customer service and exceeding client expectations
• Above average use of computer applications like MS Office
• Flexible working hours to meet customer needs
• Occasional weekend and off-shift hours

Physical Demands And Work Environment

• Office Setting
• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic

Supervisory Responsibilities

No

Pay

N/A

Schedule

N/A

Benefits

N/A