Field Service Technician (ATM) 4613

Essential Functions

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.

Physical Demands

• Talk and hear.
• Sit and use their hands and fingers, to handle or feel.
• Stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
• Close vision.
• Moving mechanical parts and vehicles.
• Moderate noise level.
• Passing of employees through the work area.

Other duties as assigned

May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.

Have solid understanding of electronics and electro-mechanical equipment operation.

Ability to use analog and digital voltmeters.

Ability to use hand tools and carry heavy parts up to 80 lbs.

Ability to work extended hours, including beyond assigned shift with no notice when required.

Ability to travel to other areas of the country if needed on occasion.

Ability to work all shifts, which may include weekend and holidays.

On-Call duty required for all FSE positions.

Compensation is provided for On-Call duty.