Field Service Technician

Role Overview

Field Service Technician responsible for after‑sales and warranty service in the Northeastern region, ensuring customer satisfaction through technical support and maintenance of servo‑hydraulic and electro‑mechanical systems.

Responsibilities

• Provide remote technical assistance via phone and ticketing systems.
• Perform preventative maintenance on servo‑hydraulic and electro‑mechanical equipment.
• Diagnose and troubleshoot mechanical and electrical failures.
• Deliver service quotes and conduct system testing and calibration.
• Manage service cases and support regional service growth.
• Manage travel and expenses according to company guidelines to maintain high service standards.

Qualifications & Skills

• Associate’s degree in Electronics, Mechanical Engineering, or related field with 3–5 years of experience, OR High School Diploma/GED with 5–7 years of field experience.
• Strong diagnostic skills and ability to interpret mechanical and electrical schematics.
• Proficiency with hand tools and measuring instruments.
• Excellent communication and customer service skills, adaptability, and organizational abilities.
• Proficiency in Microsoft Office; experience with Microsoft Navision and Dynamics CRM is advantageous.
• Valid driver’s license and willingness to travel up to 70% within the U.S.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to climb ladders, crouch, and work in various positions and environments.
• Must work in settings requiring manual dexterity and physical effort.

Travel & Expenses

Manage travel and expenses according to company guidelines to maintain high service standards.

Benefits

• Company‑paid vehicle.
• Health insurance.
• Paid time off and holidays.
• 401(k) match.