Field Service Technician

About the role

The Field Service Technician at Buehler, a division of Illinois Tool Works, is responsible for providing remote technical support, performing routine maintenance, troubleshooting, and managing service cases across the Northeastern territory. This role plays a crucial part in achieving high levels of customer satisfaction and supporting Buehler's commitment to service excellence.

Responsibilities

• Provide remote technical support via telephone and ticketing system
• Perform routine preventative maintenance
• Troubleshoot and conduct full diagnostics of mechanical & electrical system failures
• Provide formal service quotes to customers
• Conduct full system testing and calibrations after repairs
• Manage individual service cases regularly to meet departmental metrics and KPIs
• Manage travel schedule and expenses in line with ITW guidelines
• Support service growth with the region

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting
• Demonstrated adherence to workplace safety standards and best practices
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics
• Proficient in using hand tools, machine tools, and precision measuring instruments
• Excellent communication, interpersonal, and customer service skills with a professional demeanor
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus
• Valid driver’s license with a clean record
• Able to travel within the United States up to 70% of the time

Benefits

• Company-paid vehicle
• 7.5% 401K match
• 4 weeks of paid time off
• 10 paid company holidays
• Recognition program
• Competitive health insurance

Pay and Schedule

The pay for this position is $30-$37 per hour. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.