Field Service Technician

About the role

The Field Service Technician is responsible for after-sales and warranty service across the Northeastern territory, serving customers in Maine, Vermont, New Hampshire, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, and Virginia. This role involves providing remote technical support, performing routine maintenance, troubleshooting, quoting, testing, and managing service cases.

Responsibilities

• Provide remote technical support via telephone and ticketing system
• Perform routine preventative maintenance
• Troubleshoot and conduct full diagnostics of mechanical & electrical system failures
• Provide formal service quotes to customers
• Conduct full system testing and calibrations after repairs
• Manage individual service cases regularly to meet departmental metrics and KPIs
• Manage travel schedule and expenses in line with ITW guidelines
• Support service growth with the region

Requirements

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting
• Demonstrated adherence to workplace safety standards and best practices
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics
• Proficient in using hand tools, machine tools, and precision measuring instruments
• Excellent communication, interpersonal, and customer service skills with a professional demeanor
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus
• Valid driver’s license with a clean record
• Able to travel within the United States up to 70% of the time

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting
• Demonstrated adherence to workplace safety standards and best practices
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics
• Proficient in using hand tools, machine tools, and precision measuring instruments
• Excellent communication, interpersonal, and customer service skills with a professional demeanor
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus
• Valid driver’s license with a clean record
• Able to travel within the United States up to 70% of the time

Skills

• Technical proficiency in electronic instrumentation maintenance and troubleshooting
• Strong problem-solving and diagnostic abilities
• Effective communication and interpersonal skills
• Ability to manage time and prioritize tasks
• Proficiency in Microsoft Office Suite

Benefits

• Company-paid vehicle
• 7.5% 401K match
• 4 weeks of paid time off
• 10 paid company holidays
• Recognition program
• Competitive health insurance

Pay

The pay for this position is $30-$37 per hour. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.