Field Service Technician

Job Responsibilities

• Travel to customer sites as needed for installations, maintenance, training, and troubleshooting
• Document details of each customer interaction
• Make and receive phone calls with customers
• Synthesize product knowledge and extrapolate customer information to answer questions for or about the customer
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, and identify solutions to customer problems
• Instruct customers on maintaining or replacing parts and equipment
• Instruct customers on configuration and use of equipment
• Install patches and software upgrades
• Act as the counterpart to our Customer Support Technicians
• Rotate responsibility for after-hours support
• Perform other duties as assigned by management

Requirements

• Excellent electrical, mechanical, and software aptitude
• Can think on their feet and can troubleshoot
• The ability to travel to customer sites
• Can work on one’s feet for several hours
• A valid driver’s license

Qualifications

• Exhibits a helper mentality with organizational and prioritization skills
• Has excellent interpersonal skills - this position has high visibility with our customers
• Has strong communication skills, both verbal and written
• Is familiar with MS Office Suite
• Can balance multiple requests and projects simultaneously

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Effective time management and organizational skills

Benefits

• Competitive Wages
• Paid Holidays
• Paid Time Off
• 401(k)/Roth with company matching up to 6% and 100% immediate vesting after 90 days
• Medical Insurance
• Company-Paid Short- and Long-Term Disability
• Wellness program
• Employee referral program
• Paid travel
• Continuing training

Pay

• Competitive wages based on experience and qualifications

Schedule

• Rotating schedule to accommodate travel to customer sites