Field Service Technician

OWL Services is Hiring a Field Service Technician! Location: Phoenix, AZ (On-Site / Field-Based) Schedule: Full-Time | 24/7 On-Call Rotation | 30-40% Overnight Travel Pay Rate: $24.00-$26.00/hour Employment Type: Hourly Overview OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field. Technicians are critical in ensuring equipment such as POS systems, alarms, and security devices operate efficiently and safely while maintaining excellent customer service standards. Responsibilities Troubleshoot, inspect, repair, and replace electro-mechanical equipmentDiagnose issues and implement effective solutionsService equipment including cash registers, coin changers, alarms, and POS systemsComplete service requests and maintenance tasks in a timely, professional mannerReview work orders, manuals, and technical drawingsUtilize testing devices, hand tools, and power toolsFollow all safety procedures and company protocolsParticipate in a 24/7 on-call rotationTravel overnight 30-40% for service, installations, and upgradesMaintain accurate documentation using company systems and mobile tools Requirements Mechanical aptitude and troubleshooting skillsAbility to work independently and be a strong problem-solverStrong attention to safety and adherence to safety protocolsWillingness to participate in a 24/7 on-call rotationAbility to travel 30-40% overnightGood driving recordProficiency with computers and smartphones Nice to Have Experience with POS systems (Verifone, NCR)Experience working with alarm systemsExperience troubleshooting electro-mechanical equipmentAbility to complete service requests professionally and efficientlyAbility to review work orders, manuals, and technical drawingsExperience using testing devices, hand tools, and power toolsWillingness to support installations/upgrades in other regions Benefits Paid Time Off401(k) Retirement PlanHealth CareDental InsuranceVision InsuranceOvertime PayOn-the-Job TrainingPer DiemsGrowth Opportunities