Field Service Technician

Key Responsibilities

• Perform field service repairs on Andersen windows and patio doors, including but not limited to: Hardware replacement (balances, locks, operators, hinges), glass replacement and sash repair, weatherstripping and seal repairs, frame and operational adjustments, diagnose product issues and determine appropriate repair solutions.
• Review work orders and service documentation prior to appointments.
• Communicate effectively with customers regarding service scope, timelines, and outcomes.
• Avoid improper use of parts catalog and tools to identify and order correct components.
• Complete accurate service reports, including photos, notes, and parts usage.
• Maintain company vehicle inventory and ensure readiness for daily assignments.
• Follow safety standards and company policies at all times.
• Collaborate with internal teams (service coordinators, case managers, and leadership) to resolve escalations.
• Provide feedback on product performance and recurring issues.

Qualifications

• A high school diploma or GED.
• 2+ years of experience in window/door installation, service, or general carpentry.
• Strong mechanical aptitude and troubleshooting skills.
• Familiarity with Andersen products or similar window/door systems is a plus.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50–75 lbs, frequent bending, kneeling, and climbing.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to use hand and power tools safely.

Skills & Competencies

• Customer-focused mindset with strong communication skills.
• Problem-solving and diagnostic ability.
• Attention to detail and craftsmanship.
• Ability to adapt to changing schedules and service needs.
• Basic technology skills (mobile apps, service reporting systems).

Physical Requirements

• Ability to lift up to 50–75 lbs.
• Frequent bending, kneeling, and climbing.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to use hand and power tools safely.

Work Environment

• Field-based role traveling to customer homes and job sites.
• Use of company-provided vehicle, tools, and equipment.
• May require occasional overtime based on service demand.

Preferred Certifications

• (Optional) OSHA safety training.
• (Optional) Lead-safe or EPA certification (where applicable).
• (Optional) Manufacturer or trade certifications in window/door installation or service.

Pay Range

$25.00 - $49.20

Culture & Benefits

• 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

Additional Information

If you want, I can tailor this specifically for your region (like PNW-specific conditions), a contractor vs. employee role, or align it to your company's internal job leveling (Tech I / II / III).