Field Service Technician

Actalent · Sioux Falls, SD · Yesterday

Hybrid$52k–$62k/yrFull-time

Responsibilities

Travel daily to customer sites, typically driving 1–2 hours one way, with occasional trips up to 4 hours away and regular overnight travel, including out-of-state travel by plane when needed.
Work in clean rooms and controlled environments at customer facilities such as compounding pharmacies, hospital operating rooms, medical device manufacturers, and pharmaceutical manufacturers.
Perform clean room certifications on a defined cadence, ensuring all testing meets regulatory and safety standards.
Scan HEPA filters based on ceiling height and site layout, and accurately record results.
Measure and document room pressure, temperature, and humidity, which make up a significant portion of the job, ensuring conditions meet required specifications.
Certify hoods, including fume hoods, biosafety cabinets, laminar flow units, and related equipment, and verify they function within required parameters.
Troubleshoot failed tests by analyzing potential causes, identifying issues, and determining appropriate corrective actions when equipment or environments do not pass certification.
Perform repairs such as filling holes in filters, changing filters, replacing blower motors, and conducting other mechanical and electrical adjustments as needed.
Carry out preventative maintenance on clean rooms, hoods, and associated systems to minimize downtime and ensure optimal performance.
Use service software, tablets, reporting tools, and measurement instruments to document work, record test results, and maintain accurate service records.
Create and maintain detailed Excel-based reports that capture certification data, test outcomes, and maintenance activities for each customer site.
Own and nurture customer relationships by serving as the primary on-site contact, building trust, and ensuring a high level of service and professionalism.
Communicate clearly and confidently with a range of stakeholders, including pharmacists, biomedical engineers, and directors of biomedical systems, explaining findings and recommendations in an accessible way.
Manage your own schedule and workload, adapting to varying start times (typically between 7–8 a.m.) and adjusting to jobs that may take all day at a single site or involve multiple shorter visits.
Work independently in the field, making sound decisions, prioritizing tasks, and maintaining a strong sense of ownership and accountability for outcomes.
Maintain a high level of precision, safety, and regulatory compliance in all testing, documentation, and repair activities.
Remain calm and effective under pressure in dynamic, fast-paced environments, especially when troubleshooting complex issues.

Requirements

Strong mechanical aptitude and comfort working with hands-on electromechanical systems.
Basic math skills sufficient for measurements, calculations, and data interpretation.
Electro-mechanical skills, including the ability to troubleshoot both mechanical and electrical systems.
High level of curiosity and problem-solving ability, with a desire to diagnose issues and determine root causes.
Strong communication skills, including the ability to speak confidently with pharmacists, biomedical engineers, and directors of biomedical systems.
Ability to communicate at a high level, explaining technical findings and recommendations clearly and professionally.
Comfort using technology such as service software, tablets, reporting tools, and measurement instruments.
Proficiency with Excel for data entry and preparation of detailed reports.
Valid driver’s license and ability to drive to multiple customer sites daily.
Reliability, ownership, and follow-through in completing assigned work and meeting customer expectations.
Ability to work independently, manage one’s own schedule, and thrive in an autonomous field-based role.
Commitment to precision, safety, and regulatory compliance in all aspects of the job.
Ability to remain calm under pressure and troubleshoot effectively in fast-paced, dynamic environments.
Professional presentation skills and ability to maintain a clean, polished appearance when interacting with customers.

Qualifications

Degree from a 2-year technical college or completion of a 4-year program is preferred but not required.
Technical aptitude in mechanical and electrical disciplines, with the ability to learn additional skills on the job.
Interest in scaling into a Technician role over time through continuous learning and performance.
Adaptable mindset, with willingness to embrace change, ask questions, and build technical expertise continuously.
Customer-focused approach, with the ability to build trust and maintain strong professional relationships.
Comfort with frequent travel, including driving within a 4-hour radius of the home base and occasional out-of-state travel by plane.
Team-oriented attitude, aligning with values such as integrity, openness, urgency, autonomy, and embracing change.

Skills

Strong mechanical aptitude and comfort working with hands-on electromechanical systems.
Basic math skills sufficient for measurements, calculations, and data interpretation.
Electro-mechanical skills, including the ability to troubleshoot both mechanical and electrical systems.
High level of curiosity and problem-solving ability, with a desire to diagnose issues and determine root causes.
Strong communication skills, including the ability to speak confidently with pharmacists, biomedical engineers, and directors of biomedical systems.
Ability to communicate at a high level, explaining technical findings and recommendations clearly and professionally.
Comfort using technology such as service software, tablets, reporting tools, and measurement instruments.
Proficiency with Excel for data entry and preparation of detailed reports.

Benefits

401k
Health
Dental
Vision

Pay

The pay range for this position is $52,000.00 - $62,400.00/yr.

Schedule

This is a Permanent position based out of Sioux Falls, SD.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.