Field Service Technician - Albuquerque

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components
• Repairs equipment and performs field testing
• Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned

Requirements

• Associate's degree (A.A.) or equivalent from two-year college or technical school, or equivalent combination of education and experience
• Experience with electronics related to the Pro-AV market
• Familiarity with computer and networking concepts and architecture
• Experience with digital cinema equipment is preferred
• Strong attention to detail
• Proficient with MS Office
• Exceptional customer service skills required
• Valid, state-issued driver's license
• Ability to stand, sit, squat and bend for a period of time
• Excellent communication skills, both verbal and written
• Comfortable working in a high-stress, fast-paced environment with shifting priorities
• Excellent time management, organizational, and analytical skills
• Self-starter who can find and resolve issues as they are identified
• Ability to successfully interface with a wide range of personnel within the organization

Benefits

• 401(k) plan with Employer Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Disability Insurance
• Flexible Spending Account
• Health Savings Account — up to $1,250/yr Employer Contribution
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Company-paid and Voluntary Life Insurance

Pay

24 – 30 USD per hour

Schedule

In and out of market travel up to 70–80% of the time; requires ability to work weekends, holidays and on-call.