Field Service Technician 4- Heavy Equipment

Department & Employment Details

Department: Machine Division (MAC)
Employment Type: Full Time
Location: Irving
Reporting To: Lawrence Prince

Job Description

Holt CAT, the largest Caterpillar dealer of heavy construction equipment in the United States, is seeking an experienced Field Service Technician for the Dallas/Fort Worth Texas Region. The primary role is to conduct exceptional field service repairs, addressing emissions, hydraulics, engines, transmissions, HVAC, and electrical issues on heavy construction equipment such as dozers, backhoes, front‑end loaders, and excavators.

Schedule

Monday through Friday, 7 am to 5 pm; overtime may be required.

Responsibilities

• Troubleshoot, diagnose, and repair construction equipment using electronic and manual tools to determine failures.
• Document all work orders properly.
• Troubleshoot and diagnose Tier 4 emission systems and EGR systems.
• Work safely at all times and adhere to all applicable safety policies, company policies, procedures, and standards.
• Perform intermediate repairs and off‑site troubleshooting with minimal supervision.
• Conduct intermediate troubleshooting, diagnose equipment malfunctions, and perform failure analysis.
• Remove and install parts, disassemble and assemble components to CAT specifications.
• Test, adjust, and verify proper operation of all repairs and adjustments.
• Prepare and complete job‑related documents, write service reports, order parts, and maintain clear customer records; access required databases.
• Act as a team leader and mentor/coaches lower‑level technicians.
• Participate in the quotation of work orders.
• Operate equipment and vehicles with all necessary licenses and certificates.
• Maintain service‑vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
• Adhere to contamination‑control and HAZMAT rules and regulations.
• Maintain all company equipment, tools, and vehicles in good, clean, and working order.
• Communicate job progress to supervisor and customer as needed.
• Complete assigned jobs and tasks to meet flat‑rate time and re‑work standards.
• Work overtime as required by workload and customer needs.
• Complete all assigned Technician Training Path courses and safety training in a timely and proficient manner.
• Project professionalism with internal and external customers, including personal appearance; act as a mentor to lower‑level technicians.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to troubleshoot, diagnose, and repair heavy construction equipment using electronic and manual equipment.
• Proficiency in documenting work orders.
• Capability to troubleshoot and diagnose Tier 4 emission, fuel, electrical, hydraulic, and EGR systems.
• Knowledge of safe work procedures and practices.
• Understanding of equipment and tools, including design, use, repair, and maintenance.
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Exceptional customer‑service skills.
• Intermediate diagnostic and troubleshooting skills; preferred experience with CAT ET and CAT SIS.
• Planning and organizing skills to prioritize work activities and allocate resources efficiently.
• Operation and control skills of construction equipment or systems.
• Equipment‑selection skills to determine appropriate tools for a job.
• Clear verbal and written communication abilities.
• Ability to operate a crane and forklift, with required certifications/licenses.
• Ability to meet deadlines and work under fast‑paced, time‑constrained circumstances.
• Proficiency with hand tools, power tools, pneumatic tools, and mechanical‑repair equipment.
• Fine‑motor dexterity to grasp, manipulate, or assemble very small objects.

Requirements

• More than four years of heavy‑equipment experience required; six or more years preferred.
• Ability to use CAT ET and CAT SIS 2.0.
• MSHA certification preferred.
• Air‑conditioning certification preferred.
• Valid driver’s license with a good driving record.
• Ability to obtain a Commercial Driver’s License (CDL) Class B and maintain a DOT medical card.
• Ownership of required tools to perform repairs.
• Travel required with the possibility of overnight stays.
• No supervisory responsibilities.

Physical Requirements

• Use abdominal and lower‑back muscles to support movement over