Field Service Technician 4

About the role

We are looking for an experienced Field Service Technician 4 to support hardware service, technical troubleshooting, and end-user assistance in Lancaster, Pennsylvania. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can diagnose equipment issues, resolve technical problems efficiently, and provide dependable customer support in a field service environment. The role also calls for sound judgment, strong communication skills, and the ability to guide less experienced team members while maintaining high service standards.

Responsibilities

• Diagnose and resolve issues affecting computer systems, hardware components, and peripheral devices in a timely manner.
• Perform maintenance activities, equipment repairs, and replacement of defective parts to keep systems operating reliably.
• Install, update, and configure hardware and software while ensuring accurate service documentation is maintained.
• Administer user account access, security permissions, and group settings in accordance with established procedures.
• Investigate product malfunctions, determine root causes, and implement corrective actions to restore functionality.
• Provide practical guidance and training to employees on equipment use, support processes, and basic troubleshooting steps.
• Evaluate customer needs and recommend appropriate products or service solutions based on technical requirements.
• Support daily field operations by coordinating service tasks, prioritizing issues, and assisting with leadership of assigned work activities.

Requirements

• 8-10 years of experience in field service, desktop support, or hardware repair environments.
• Associate degree in information technology, electronics, or a related discipline is preferred.
• Strong background in troubleshooting computer systems, computer hardware, software systems, and peripheral equipment.
• Demonstrated ability to manage user accounts, security access, and system-related administrative tasks.
• Excellent communication and customer service skills with the ability to work effectively with end users.
• Proven problem-solving ability, sound technical judgment, and a proactive approach to service delivery.
• Leadership capability with experience guiding team activities or supporting less experienced technicians.
• Familiarity with office functions, service procedures, and document handling such as photocopying and scanning.