Field Service Technician 4

About the role

Dematic Corporation is hiring a Regional Field Service Technician 4 with a controls focus. Under the direction of the Field Service Manager, the position provides service, repair, and maintenance training for installed Dematic systems and equipment. As the Dematic representative at customer facilities, the role is heavily responsible for maintaining customer goodwill and ensuring maximum system availability and customer satisfaction. The position can be based anywhere in North America, preferably near an airport for travel, and involves 100% travel with overtime and occasional weekend work as needed.

Responsibilities

• Participates in semi‑complex equipment trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi‑complex products and services.
• Performs installation/adjustments on PLCs, sensors, etc. using controls software from various vendors.
• Performs semi‑complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
• Participates in responding to semi‑complex service calls.
• Participates in the assessment of semi‑complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi‑complex work within technical or paraprofessional areas.
• Effectively identifies problems as they occur and takes appropriate steps to solve them when the problem is not difficult or complex.
• Refers complex, unusual problems to others.

Requirements

• Trade school graduate or two‑year associate’s degree in a mechanical, electrical, or mechanical technician program.
• Bachelor’s degree in engineering preferred.
• Minimum two years of experience troubleshooting electromechanical and/or mechanical equipment.
• Some work experience with material handling equipment.

Qualifications

• Service experience with Automatic Guided Vehicles (AGV