FIELD SERVICE TECHNICIAN (33167)

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Essential Functions

• Read work order and observe and listen to truck in operation to determine malfunction/diagnose the problem(s).
• Offer solutions to meet customer specifications; provide estimates when appropriate.
• Make mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Record complete repair description on work order, including the correct model and serial number of equipment and record hour meter reading.
• Obtain signature from a customer and communicate with customers on repair needs, or work that was completed.
• Examine protective guards, loose bolts, and specified safety devices on trucks and make adjustments.
• Lubricate moving parts and drive repaired truck to verify conformance to specifications.
• Represent Equipment Depot to customers and maintain the professional image of self and cleanliness (externally and internally) of the van at all times.
• Track and schedule with operations, or service manager when service van is due for routine maintenance or has other service‑related issues.
• Work in a manner that protects customers, Equipment Depot, and the public.
• Return paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Submit time cards by 9:00 a.m. daily; if dispatched to a job from home, call in time to the service administrator by 9:00 a.m.

Qualifications

• Education: High School Graduate or General Education Degree (GED).
• Experience: One to three months related experience and/or training – and/or combination of education and experience.
• Computer Skills: Knowledge of internet software.
• Certificates & Licenses: Valid driver’s license and clean driving record.
• Language: Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Math: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rate, ratio, percent; draw and interpret bar graphs.
• Reasoning: Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.

Work Environment

Work environment varies from office to job site to industrial locations.

Our Core Values

• Passion to Perform – focus on concrete achievements.
• Trust to Act – empowered to act in a powerful way.
• Act Responsibly – responsible for actions and their consequences for stakeholders and the environment.
• Make it Fun! – serious about making work fun.