FIELD SERVICE TECHNICIAN (33139)

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

Essential Functions

• Read work orders and observe/listen to trucks in operation to determine malfunctions and diagnose problems.
• Offer solutions to meet customer specifications and provide estimates when appropriate.
• Perform mechanical repairs after a complete inspection and analysis of the breakdown.
• Record a complete repair description on the work order, including correct model, serial number, and hour‑meter reading.
• Obtain customer signatures and communicate repair needs or completed work to customers.
• Examine protective guards, loose bolts, and specified safety devices on trucks and make adjustments.
• Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
• Represent Equipment Depot to customers and maintain a professional image and cleanliness (both external and internal) of the service van at all times.
• Track and schedule routine maintenance or other service‑related issues with operations or the service manager.
• Work in a manner that protects customers, Equipment Depot, and the public.
• Return paperwork (work orders, fuel receipts, sublet invoices, etc.) to the field service coordinator daily.
• Submit time cards by 9:00 a.m. daily; if dispatched from home, call in time to the service administrator by the same deadline.

Qualifications

• Education: High School Graduate or General Education Degree (GED).
• Experience: One to three months related experience and/or training, or a combination of education and experience.
• Computer Skills: Knowledge of internet software.
• Certificates & Licenses: Valid driver’s license with a clean driving record.
• Language: Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Math: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; draw and interpret bar graphs.
• Reasoning: Ability to apply common‑sense understanding to carry out written, oral, or diagram instructions; solve problems involving several concrete variables in standardized situations.

Work Environment

The work environment varies from office settings to job sites and industrial locations.

Core Values

• Passion to Perform – focus on concrete achievements.
• Trust to Act – empowered to act in a powerful way.
• Act Responsibly – accountable for actions and their impact on stakeholders and the environment.
• Make it Fun! – serious about making work enjoyable.