Field Service Technician 2 - Texas First Rentals

About the role

The Field Service Technician II provides face-to-face customer service at off-site locations and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. The incumbent is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company’s mission and core business values
• Collaborate with key internal/external resources
• Participate in ongoing self-development

Responsibilities

• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards
• Perform minor repairs and minimal troubleshooting offsite with minimal supervision
• Perform minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Remove and install parts; disassemble and assemble basic components
• Test, make adjustments, and verify proper operation of all repairs and adjustments
• Prepare and complete all job-related documents; write service reports; order parts; maintain clear customer records; access databases required to complete job
• Operate equipment and vehicles with possession of all necessary licenses and certificates
• Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adhere to contamination control and HAZMAT rules and regulations
• Maintain all company equipment, tools, and vehicle in a good, clean, and working order
• Communicate job progress to supervisor and customer as needed
• Complete assigned jobs and tasks to meet flat rate time and re-work standards
• Work overtime as required by workload and customers’ needs
• Complete all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Project professionalism with both internal and external customers, including personal appearance; may act as a mentor to lower-level technicians
• Requires regular and punctual employee attendance
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Basic diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

• More than two years of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Additional Requirements

• Valid driver’s license required
• Ability to obtain a valid Commercial Driver’s License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet; climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts; noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Required to perform work in cramped spaces and/or high places