Field Service Technician 2 - Packaging

Responsibilities

• Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
• Conduct installation, maintenance, and repair work and run/lead Installation Crews
• Ability to read and interpret technical manuals and blueprints
• Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence
• Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities
• Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly
• Properly document, label, and return all defective parts resulting from the repair
• Comply with all safety policies, practices, and procedures always
• Work as a member of the local and national teams to provide efficient service to all accounts
• Supervise and train junior maintenance staff
• Perform film audits and be able to identify film issues and resolutions
• Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training
• Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure
• Other duties as assigned

Requirements

• Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field and/or 5+ years relevant and recent experience working in Secondary Packaging Equipment
• PLC Experience
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Experience in repair or packaging field products required – Firm understanding of Case Erectors, Stretch, and Shrink film equipment
• Must be self-motivated with the ability to lead a team and/or work & think well independently
• Complete and pass all factory certification courses as the Field Service Training Program dictates
• Excellent written and oral skills required for service call reporting. Strong service time management skills preferred
• Basic PLC skills – can write simple logic, interface with equipment and can make simple program changes. Has successfully attended formal PLC training
• Maintain up-to-date driver’s License, registration, insurance, and good driving record. Must be able to drive a forklift
• Must be able to use a smartphone and any related applications required for the job or timekeeping

Qualifications

• A valid driver’s license and save driving history is required

Skills

• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Knowledge of secondary packaging equipment and its components
• Basic PLC programming and troubleshooting

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement

About the Role

• Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging
• We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally
• We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance