Field Service Technician 2

About the role

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products
• Configure hardware and embedded software components after installation
• Perform routine maintenance on technology equipment
• Test equipment to troubleshoot issues
• Keep clients apprised of progress during maintenance or a down system situation
• Maintain all tools and equipment used during service calls
• Teach customers how to use the equipment properly
• Manage the stock of replacement parts and equipment
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions

Products Assignment

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems
• Small/Medium/Large Shipping/Accounting/Tracking Software

Qualifications

• High School Diploma/GED or equivalent work experience
• 1+ years of experience in Customer Service or equivalent experience
• 3+ years of electrical/mechanical installation, troubleshooting, and repair experience
• Ability in reading technical diagrams, manuals, and schematics
• Troubleshooting and repairing both hardware and electronic components
• Ability to diagnose and repair base level equipment
• Ability to communicate effectively with customers, sales, and technology teams
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Ability to problem solve and operate independently
• General organizational skills with the ability to multi-task and adapt as priorities change
• Ability to diagnose and repair mid level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Can lift or move 50lbs with or without accommodation within OSHA guidelines
• Ability to mentor/train junior technicians

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support