Field Service Technician 2

About the role

Reporting directly to the Field Service Manager, the Field Technician II will install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. The Field Technician II will also provide training and guidance to customers, perform routine maintenance, and manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction.

Responsibilities

• Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites.
• Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls.
• Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.
• Manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction.
• Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver’s license with a clean driving record.

Products Assignment

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems
• Small/Medium/Large Shipping/Accounting/Tracking Software

Qualifications

• High School Diploma/GED (or equivalent experience) and 1+ years of customer service experience; experience with mail-related equipment or parcel lockers is a plus.
• 1–3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems.
• Ability to read and interpret technical diagrams, schematics, manuals, and other technical documentation.
• Strong problem-solving, organizational, and communication skills, with the ability to work independently, manage multiple priorities, and collaborate effectively with customers, sales, and technical teams.
• Ability to lift up to 50 lbs. (with or without accommodation, within OSHA guidelines) and mentor/train junior technicians.