Field Service Tech (Level 4) - Birmingham

About the role

Empower Rental Group is hiring a Field Service Technician - Heavy Equipment for their Northport, AL location. As a family‑owned equipment rental provider with over 36 locations across the Southeastern US, ERG seeks a self‑motivated mechanic who will work independently from a fully equipped service truck, travel to customer job sites, perform urgent service calls, complex diagnostics, and emergency repairs on a diverse fleet of heavy equipment, and act as a trusted partner to customers while maintaining equipment uptime and delivering exceptional service.

Responsibilities

• Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on heavy equipment.
• Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
• Complete complex repairs to the fleet, including company vehicles.
• Maintain and stock the company‑provided service truck to ensure readiness for any challenge.
• Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations (changing filters, checking fluids, filling tires, completing inspections).
• Utilize a company‑provided laptop or tablet to manage work orders, look up parts, and document repairs and services.
• Communicate professionally with customers on‑site, provide updates, explain repairs, and train them on proper equipment use.
• Assist customers with loading/unloading fleet orders and answer questions/customer service as applicable.
• When not in the field, support the in‑house shop with complex repairs, mentor other technicians, perform standard repairs, assist with lifting/moving heavy objects, and contribute to continuous improvement.
• Maintain a safe work environment and adhere to all company and customer‑site safety policies.
• Demonstrate behaviors aligned with the Company’s Core Values at all times.
• Perform other related duties as assigned.

Requirements

• Over 5 years of hands‑on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Experience with major brands is a plus.
• Valid driver’s license and ability to drive company vehicles per insurance requirements (as needed).
• Excellent customer service skills for internal and external customers.
• Self‑starter able to work effectively with minimal supervision and manage time/priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficiency with modern diagnostic tools and comfort using mobile technology for work orders and documentation.
• Must own a comprehensive set of mechanical tools.
• Ability to complete rental equipment preparation by delivery date, maintain a ready line, and achieve quality standards.

Benefits

• Weekly pay
• Boot reimbursement program
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Employer‑paid basic life insurance with a “buy‑up” option
• Voluntary life, accident, and long‑term disability benefits options
• Employee Assistance Program (EAP)
• Employer‑paid short‑term disability (STD) benefit
• Paid parental leave
• Paid time off and holiday pay
• Employee referral program
• Employee sharing program