Field Service Tech Level 3

Position Summary

Pattyn North America, a subsidiary of the global Pattyn Group, seeks a Field Service Technician to join our Lifecycle Services Department. Reporting to the Service Department Manager, you will be responsible for installing, servicing, maintaining, and upgrading our automated packaging equipment across North America. Your role involves troubleshooting complex electrical and mechanical issues, implementing minor program modifications, and performing preventive maintenance. You will represent Pattyn with integrity and ensure world-class service to our customers.

Qualifications

• Experience: Minimum of 2 – 4 years of experience in industrial automation, or additional training at the Pattyn factory in Belgium and/or France.

• Education: Associate or bachelor’s degree in electrical, mechanical, automation systems, or related discipline.

• Technical Skills: Excellent working knowledge in Microsoft Suite applications; ABB and Fanuc robotics programming experience preferred; strong PLC/IPC skills for diagnosing software issues; ability to read and interpret electrical schematics; strong communication and customer service skills.

Essential Duties And Responsibilities

• Install, commission, and start-up equipment at customers' locations.

• Service and repair equipment at customers' locations.

• Promote parts sales and equipment upgrades.

• Train customers in operations, maintenance, and troubleshooting of equipment.

• Electrical/mechanical diagnosis of complex issues related to Pattyn equipment.

• Maintain and submit visit and expense reports.

• Create accurate and timely service reports and expense reports.

Position Specific Competencies

• Technical aptitude

• Problem solving skills

• Well organized with good time management skills

• Resourceful

• Results focused

• Ability to make good judgments and decisions

• Ability to recognize when to ask for help from colleagues

• Positive attitude

• Customer focused

• Ability to build relationships with customers

• Strives for continuous improvement and personal growth

• Professional appearance and demeanor

Physical Demands

Able to stand, walk, bend, twist, and reach with arms and hands. Good visual acuity to see computer screens and read fine print on a variety of reports. Work environment includes 90% at customers, primarily food production facilities, and 10% in office and warehouse settings.

Benefits

• Competitive wages with growth opportunities

• Shared company-paid premium health benefits with buy-up options

• Company paid Long-term Disability Plan and Basic Life and AD&D

• 401(k) employer matching plan

• Three weeks of paid leave and 10 paid holidays

• Employee Assistance Program (EAP)

• Driven Team Members: Cross-functional, collaborative environment focused on delivering results

• Customer-centric: Exceptional services provided to valued customers

• Culture: Driven by employees' successes through professional development and growth opportunities