Field Service Tech IV

About the role

The Field Service Technician role at BAE Systems provides on-site Information Technology support primarily at Hill Air Force Base. The position involves working as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely.

Responsibilities

• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs.
• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed.
• Provide audio-visual support for the on-site conference center and additional meeting rooms.
• Provide high-level support to members of the executive C-Suite.
• Manage and facilitate moves, adds, and changes associated with end-user hardware.
• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
• Provide support of mobile devices and VoIP phones.
• Resolve printer issues.
• Provide timely resolution to customer issues and requests according to established SLAs.
• Create and modify knowledge base (KB) articles and procedures.
• Engage in occasional after-hours or surge support assistance to other functional IT areas, as required.

Requirements

• High School diploma and 2+ years work experience or equivalent experience.
• Proven customer service skills.
• Extensive knowledge of Windows 10/11 OS.
• Working knowledge and experience using Active Directory.
• Working knowledge and experience using MS365; Teams, Intune, and OneDrive.
• Experience troubleshooting VPN connectivity issues.
• Experience using online ticketing systems.
• Experience utilizing remote application software to provide service to both on-site and off-site users.
• Experience supporting mobile devices.
• Experience imaging laptops and adding computers to the domain.
• Ability to work well with others and in a collaborative team environment.
• Excellent communication skills; oral and written.
• Ability to drive between multiple local area sites.

Skills

• CompTIA Security + and/or A+ Certified.
• Current Secret Clearance.
• Experience supporting C-Suite executives.
• Windows 10 & 11 Operating System support.
• Microsoft application support.
• Remote support application software.
• ServiceNow.
• NexThink.

Pay

Full-Time Salary Range: $60016 - $96026. This range is based on our market pay structures. Individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Benefits

• Health, dental, and vision insurance.
• Health savings account.
• A 401(k) savings plan.
• Disability coverage.
• Life and accident insurance.
• Employee Assistance Program.
• Legal plan.
• Discounts on home, auto, and pet insurance.
• Recognition program.
• Other incentives based on position level and/or job specifics.