Field Service Tech - Indianapolis, IN

About the role

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Provide elite-level training to distributors and customers, and offer remote support via phone and email.
• Solve complex technical challenges related to CNC machine tool installation, operation, and maintenance.
• Document and improve upon repair processes and procedures, sharing insights with management and customers.
• Stay current with advancements in the CNC machine tool industry and Matsuura's product line.

Requirements

• 3 to 5 years of hands-on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
• FANUC experience is required. Yaskawa and/or Siemens experience is a plus.
• A 2-year technical degree (ideally in electrical engineering or robotics) is highly preferred.
• Strong analytical skills with the ability to read and interpret blueprints, drawings, and schematics.
• Excellent verbal, written, and presentation skills to communicate complex technical issues effectively.
• The ability to meet the physical demands of the job, including consistent travel, and pass a standard criminal background check.

Qualifications

We believe in taking care of the people who take care of our customers. That’s why we offer an industry-leading benefits package:

• 100% Employer-Paid Medical: Yes, you read that right! We cover 100% of the employee medical premium.
• Full Health Coverage: Comprehensive Dental and Vision plans.
• Financial Security: 401(k) with a robust company match, plus company-paid Life Insurance and Long-Term Disability.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Peace of Mind: Voluntary short-term disability options.

Skills

• Hands-on experience in mechanical/electrical repair, maintenance, and programming with CNC machine tools.
• FANUC experience.
• Strong analytical and problem-solving skills.
• Ability to read and interpret blueprints, drawings, and schematics.
• Effective communication skills.

Benefits

• 100% Employer-Paid Medical
• Full Health Coverage (Dental and Vision)
• 401(k) with a robust company match
• Company-paid Life Insurance
• Long-Term Disability
• Generous Paid Time Off (PTO)
• Paid Holidays
• Voluntary short-term disability options

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate travel and customer needs.