Field Service Tech II - Ft. Pierce

About MITER Brands

MITER Brands, home to trusted brands including Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's leading manufacturers of high-quality windows and doors. We are committed to innovation, craftsmanship, and delivering an outstanding experience to our customers. Joining MITER Brands means becoming part of a team that values safety, collaboration, professional development, and long-term career growth.

Position Summary

The Field Service Technician II is responsible for diagnosing, troubleshooting, repairing, and servicing window and door products in residential and commercial environments. This position requires hands-on experience with window and door installation or repair, strong mechanical aptitude, and a customer-first mindset. The ideal candidate is comfortable working independently, communicating directly with homeowners and contractors, and delivering quality workmanship that exceeds customer expectations.

Key Responsibilities

• Professionally represent MITER Brands and deliver exceptional customer service at all times.
• Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns.
• Troubleshoot, repair, adjust, and service windows, doors, hardware, and related components.
• Independently perform service calls and repairs while ensuring quality and safety standards are met.
• Identify root causes of product issues and recommend appropriate corrective actions.
• Safely operate and maintain hand tools, power tools, and service equipment.
• Document service calls, observations, repairs performed, and outcomes using mobile devices and company service software.
• Submit accurate and timely service reports.
• Ensure customer homes and job sites are left clean and returned to their original condition upon completion of service.
• Pick up and deliver parts between warehouses, manufacturing facilities, and customer locations.
• Maintain inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials.
• Assist with warehouse organization and unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Collaborate with other Field Service Technicians on larger projects and complex service situations.
• Promote and follow all company safety policies and procedures.

Qualifications

• High school diploma or GED preferred.
• Minimum of 2 years of window and door installation or repair experience.
• Working knowledge of window and door products, components, and repair techniques.
• Strong troubleshooting and mechanical skills.
• Experience working with hand tools and power tools.
• Ability to diagnose and resolve product issues independently.
• Customer-facing experience with strong communication skills.
• Basic computer proficiency, including Microsoft Outlook and Windows-based applications.
• Ability to use mobile devices and service software to document service activities.
• Valid driver's license with a clean driving record in accordance with company policy.

Preferred Qualifications

• Experience working directly with homeowners, builders, contractors, or distributors.
• Experience servicing impact-resistant windows and doors.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

Skills & Competencies

• Strong customer service orientation.
• Advanced troubleshooting and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Ability to read and interpret work orders, instructions, and technical documentation.
• Ability to accurately read a tape measure.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Strong organization and attention to detail.
• Commitment to quality workmanship and workplace safety.

Additional Requirements

• Ability to safely lift, carry, push, and pull materials, parts, and equipment as required.
• Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work in residential, commercial, and active construction environments.
• Ability to obtain Aerial Lift Certification within six months of employment.

Work Environment & Expectations

• Field-based role supporting customers throughout the Fort Pierce area.
• Regular interaction with homeowners, builders, contractors, distributors, and internal teams.
• Frequent use of mobile devices for scheduling, communication, and reporting.
• Demonstrates sound judgment and escalates complex issues when necessary.
• Maintains a high level of professionalism and accountability.
• Committed to delivering quality workmanship and exceptional customer satisfaction.

Pay & Schedule

• Compensation: $21.00–$25.00 per hour
• Schedule: Monday–Friday, starting at 6:00 a.m.
• Overtime: Mandatory as needed based on business demands and customer service requirements.

Benefits

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

This response is AI-generated, for reference only.