Field Service Tech I - Lincoln, RI - (2nd Shift)

Responsibilities

• Responds to routine calls in your assigned area of the gaming floor to help assist with bill and paper jams, guest disputes, player tracking equipment issues, and other activities as needed.
• Responsible for various troubleshooting and repair of multiple vendors gaming machines.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Support various projects including expansions.
• Knowledge share with internal and external customers on new products.
• Document repair, preventive maintenance.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Resolve technical problems and perform program upgrades, and download set up.
• Troubleshoot with input and output tests.
• Test various devices.
• Test pay table, reel strip and bonus awards.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.

Qualifications

• Education Required: High School Diploma or equivalent required.
• Experience Required: Entry level
• Skills Required: Must be computer literate, Knowledge and experience with basic hand tools, Ability, flexibility, and willingness to work varied shifts, overtime, Must be able to lift 50 pounds and be able to walk a full 8.5-hour shift, Ability to follow policies, procedures, and safety guidelines, Strong interpersonal communication skills and customer service ability

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership