Field Service Representative 2nd Shift

About the role

We are seeking a dependable and customer-focused Field Service Representative (FSR) to support our hospital partners by delivering, setting up, servicing, and retrieving specialty rental medical equipment. This hands-on role combines driving, equipment maintenance, customer service, and operational support in a fast-paced healthcare environment.

Responsibilities

• Safely operate a 28-foot box truck and travel approximately 10–250 miles per day.
• Deliver, set up, service, and retrieve specialty medical equipment at hospital locations.
• Cook up daily routes and assignments with Central Dispatch.
• Provide professional and responsive customer service to hospital staff and clinical teams.
• Aid customers with basic equipment operation and functionality.
• Clean, disinfect, inspect, test, and prepare equipment for patient use in accordance with company standards.
• Troubleshoot and resolve basic equipment issues.
• Complete required documentation, reporting, and communication using company software, mobile devices, and email.
• Maintain compliance with all company safety, quality, and operational procedures.
• Collaborate with Operations Managers, Supervisors, Dispatch, and fellow team members to support customer needs.
• Perform other duties as assigned to support overall team success.

Requirements

• Valid driver’s license with an acceptable driving record.
• High school diploma or equivalent preferred.
• Ability to successfully pass a criminal background check and drug screening.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and effectively manage time and priorities.
• Basic computer skills, including the ability to use email, mobile applications, and company software.
• Authorization to work in the United States.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Ability to work in a fast-paced healthcare environment.
• Mechanical aptitude and willingness to learn medical equipment operation and maintenance.
• Ability to maintain professionalism when interacting with hospital staff and customers.
• Strong attention to detail and commitment to quality and safety.
• Flexibility to participate in rotating weekend coverage and occasional schedule adjustments based on business needs.

Physical & Work Environment Requirements

• Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to push, pull, and maneuver specialty medical equipment and beds weighing up to 1,000 pounds using approved tools and equipment.
• Ability to stand, walk, bend, kneel, and perform physical tasks throughout the workday, with or without reasonable accommodation.
• Ability to safely operate company vehicles and work in hospital, warehouse, and customer environments.
• Ability to travel locally throughout the assigned service area.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Paid Travel Expenses
• Vacation, Personal, and Sick Time
• Career Growth Opportunities
• Comprehensive Training Program

Pay

Compensation is commensurate with experience.

Schedule

Hours are 2pm-11pm Monday, Tuesday, Wednesday, Friday and Sunday (Thursday and Saturday off)

Apply Today

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