Field Service Tech FSR3

Key Responsibilities

• Perform on-site troubleshooting, maintenance, and repair of electrical systems and equipment, including transformers, circuit breakers, LV/MV switchgear, and PLC controls.
• Conduct system diagnostics and address technical issues to ensure minimal downtime and efficient system operation.
• Support system startups and commissioning, ensuring systems are operational and meet customer specifications.
• Act as the primary point of contact for customers during service visits, resolving technical issues and ensuring customer satisfaction.
• Provide basic training to customers on system operation and basic maintenance.
• Document service activities, including providing test reports and feedback on system performance.
• Maintain accurate records of time tracking, service work, and inventory on-site.
• Collaborate with other technicians to ensure timely and effective service delivery.
• Utilize remote troubleshooting tools when applicable to resolve issues quickly and reduce downtime.

Qualifications

• Education: High school diploma or equivalent required; associate’s degree in electrical engineering or a related field is preferred.
• Certifications: NFPA 70E, OSHA 30, or other relevant technical certifications are a plus.
• Experience: 3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls.
• Experience: Experience with basic troubleshooting, maintenance, and repair of electrical systems, transformers, and circuit breakers.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Proficiency with field service management software, ERP systems, and Microsoft Office (Excel, Word).
• Good communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently and manage service priorities in a fast-paced environment.

Extra Competencies

• Experience with electrical systems at low and medium voltage levels.
• Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.

Other Requirements

• Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country.
• A valid driver’s license and clean driving record.
• Strong commitment to safety and customer satisfaction.
• Familiarity with industry-standard test equipment (e.g., multimeters, breaker test sets).

Location

DMV area - office in Sterling, VA

Travel Requirements

Travel is required on a daily/weekly basis to both customer sites and internal field service locations across the Region.

Physical Requirements and Work Environment

• General Physical Demands: Ability to stand and walk for extended periods (up to 8–12 hours per day) on job sites.
• Ability to bend, kneel, squat, crouch, and crawl in confined or restricted spaces.
• Ability to climb ladders, stairs, and access elevated work areas.
• Ability to work in various industrial environments, including but not limited to indoors and outdoors, in dust and dirt, and in varying weather conditions and extreme temperatures.
• Lifting and Material Handling: Frequently lift and carry materials and tools weighing up to 50 lbs; occasionally lift and move materials up to 75 lbs with assistance or mechanical aids.
• Ability to push, pull, and maneuver equipment such as switchgear components, cable reels, and test equipment safely and effectively.
• Manual Dexterity and Tool Use: Ability to use hand tools, power tools, and testing equipment safely and effectively.
• Adequate visual acuity to read schematics, labels, and digital displays; ability to distinguish colors for wiring identification.
• Ability to receive and respond to alarms, equipment sounds, verbal instructions, and safety communications through effective means.

Work Environment Conditions

• Exposure to electrical hazards (energized and de-energized systems)
• High noise levels requiring hearing protection
• Dust, dirt, and industrial conditions typical of construction and energized facilities
• Ability to comply with and work in full PPE including arc-flash suits, hard hats, safety glasses, safety boots, and fall protection gear
• Exposure to varying weather conditions and extreme temperatures
• Exposure to industrial conditions typical of construction and energized facilities

Travel and Schedule Demands

• Ability to travel frequently (regional or national)
• Ability to work overtime, weekends, and on-call schedules
• Ability to adapt to extended shifts during commissioning and startup activities

About JDC Power Systems

JDC Power Systems, LLC is an Electrical Systems Integrator specializing in Mission Critical Power Distribution and Control Solutions for data centers. Founded in 2000 and based in Armonk, New York, JDC provides comprehensive technical services including engineering, procurement, equipment start-up and installation oversight, ensuring reliability and efficiency in data center construction and operations.