Field Service Tech FSR3

Key Responsibilities

• Perform on-site troubleshooting, maintenance, and repair of electrical systems and equipment, including transformers, circuit breakers, LV/MV switchgear, and PLC controls.
• Conduct system diagnostics and address technical issues to ensure minimal downtime and efficient system operation.
• Support system startups and commissioning, ensuring systems are operational and meet customer specifications.
• Act as the primary point of contact for customers during service visits, resolving technical issues and ensuring customer satisfaction.
• Provide basic training to customers on system operation and basic maintenance.
• Document service activities, including providing test reports and feedback on system performance.
• Maintain accurate records of time tracking, service work, and inventory on-site.
• Collaborate with other technicians to ensure timely and effective service delivery.
• Utilize remote troubleshooting tools when applicable to resolve issues quickly and reduce downtime.

Qualifications

• Education: High school diploma or equivalent required; associate’s degree in electrical engineering or a related field is preferred.
• Certifications: NFPA 70E, OSHA 30, or other relevant technical certifications are a plus.
• Experience: 3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls.
• Experience: Experience with basic troubleshooting, maintenance, and repair of electrical systems, transformers, and circuit breakers.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Proficiency with field service management software, ERP systems, and Microsoft Office (Excel, Word).
• Good communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently and manage service priorities in a fast-paced environment.

Extra Competencies

• Experience with electrical systems at low and medium voltage levels.
• Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.

Other Requirements

• Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country.
• A valid driver’s license and clean driving record.
• Strong commitment to safety and customer satisfaction.
• Familiarity with industry-standard test equipment (e.g., multimeters, breaker test sets).