Field Service Tech FSR1

Key Responsibilities

• Assist in the troubleshooting, maintenance, and basic repair of electrical systems and equipment such as transformers, circuit breakers, and LV/MV switchgear.
• Perform basic diagnostics on systems to identify issues and work with senior technicians to resolve them.
• Serve as an assistant to the primary technician on-site, helping to address technical issues and supporting customer needs.
• Observe and assist with customer training on basic operation and maintenance of their equipment.
• Record service activities and maintain accurate logs of work completed.
• Auxiliary operational tasks including maintaining accurate records of service work, time tracking, and inventory on-site.
• Work with other technicians to ensure timely and effective service delivery.
• Help resolve minor issues remotely when possible, with guidance from senior staff.
• Health and Safety Compliance: Adhere to company safety protocols, OSHA guidelines, and industry standards.
• Participate in safety training and maintain certifications required by the company.
• Assist with on-site safety audits and reviews as necessary.

Qualifications

• Education: High school diploma or equivalent required; an Associate’s degree in Electrical Engineering or a related field is a plus.
• Certifications: NFPA 70E, OSHA 10, or other relevant safety certifications are preferred.
• Experience: 0-2 years of experience in field service or hands-on technical work with electrical systems or industrial controls.
• Skills: Basic troubleshooting and problem-solving skills. Familiarity with standard electrical tools and test equipment (e.g., multimeters).
• Other Requirements: Willingness to travel occasionally, with some overnight stays. A valid driver’s license and clean driving record. Commitment to safety and customer satisfaction. Ability to read electrical drawings and schematics is a plus but not required.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Proficiency with field service management software, ERP systems, and Microsoft Office (Excel, Word).
• Good communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently and manage service priorities in a fast-paced environment.

Physical Requirements and Work Environment

• General Physical Demands: Ability to stand and walk for extended periods (up to 8–12 hours per day) on job sites.
• Ability to bend, kneel, squat, crouch, and crawl in confined or restricted spaces.
• Ability to climb ladders, stairs, and access elevated work areas.
• Ability to work in various industrial environments, including but not limited to indoors and outdoors, in dust and dirt, and in varying weather conditions and extreme temperatures.
• Lifting and Material Handling: Frequently lift and carry materials and tools weighing up to 50 lbs. Occasionally lift and move materials up to 75 lbs with assistance or mechanical aids.
• Manual Dexterity and Tool Use: Ability to use hand tools, power tools, and testing equipment safely and effectively.
• Visual and Hearing Requirements: Adequate visual acuity to read schematics, labels, and digital displays. Ability to distinguish colors for wiring identification. Ability to receive and respond to alarms, equipment sounds, verbal instructions, and safety communications through effective means.

About JDC Power Systems

• JDC Power Systems, LLC is an Electrical Systems Integrator specializing in Mission Critical Power Distribution and Control Solutions for data centers.
• Founded in 2000 and based in Armonk, New York, JDC provides comprehensive technical services including engineering, procurement, equipment start-up and installation oversight, ensuring reliability and efficiency in data center construction and operations.