Field Service Tech, Farmington

About the role

Scientific Games is the global leader in lottery games, sports betting, and technology. They are the partner of choice for government lotteries. This role involves speaking to customers and addressing their Lottery machine service break-fix, installation, and maintenance needs. No prior lottery industry experience is required.

Responsibilities

• Performs client-site servicing, repair, survey, and/or installation of company product(s).
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and service ability issues.

Requirements

• High school diploma or equivalency.
• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly responds to customer/management requests and feedback.
• Proven self-starter with motivation and ability.
• Strong organization and time management skills that allow handling multiple responsibilities efficiently and promptly.
• Strong judgment and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• On occasion, climb ladders.
• Pass background check and a clean driving record.
• Pass a NM- DOT written / driver skills requirements.

Qualifications

• Must have a high school diploma or equivalency.
• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly responds to customer/management requests and feedback.
• Proven self-starter with motivation and ability.
• Strong organization and time management skills that allow handling multiple responsibilities efficiently and promptly.
• Strong judgment and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• On occasion, climb ladders.
• Pass background check and a clean driving record.
• Pass a NM- DOT written / driver skills requirements.

Skills

• Understanding of computer software and hardware troubleshooting.
• Excellent interpersonal and communication skills.
• Technical and customer satisfaction skills.
• Strong organizational and time management skills.
• Problem-solving and report preparation skills.
• Ability to lift and move heavy equipment.
• Knowledge of NM- DOT requirements.

Benefits

• Company-paid uniforms, shoes, mobile phone.
• Competitive pay ($21.50/hour).
• Company vehicle and tools.
• Safe benefits.
• Excellent health, paid holidays, and PTO.
• Dental and vision benefits.

Pay

$21.50/hour

Schedule

Not specified

Benefits

• Health insurance.
• Paid holidays and PTO.
• Dental and vision benefits.

Traveling Field Tech

ESTIMATED: $121,044 per year

Physical Requirements

• Sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. Certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.