Field Service Tech (D)

About the role

The Field Service Technician – Lifecycle Services maintains, diagnoses, repairs, services, and upkeeps conveyor‑driven automated sorting systems for parcels. This role requires experience with mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service while working on customers’ material handling equipment, including industrial equipment or similar conveyor‑driven systems in material handling or e‑commerce environments.

Responsibilities

• Quickly and efficiently resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections.
• Work with support personnel to install new equipment and perform equipment upgrades.
• Properly control company assets by managing parts inventory and on‑site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action, including installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to the company by staying technically current, e.g., attending continuing education courses in networking and software.
• Respond to emergency and non‑scheduled calls for service within established response time goals.
• Look for new ways to improve the timeliness and quality of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
• Be knowledgeable in the methods used for generating paperwork and dispatching products.

Qualifications

• Flexible to work any shift including nights, weekends, and holidays.
• Strong electronics/electrical background.
• Solid mechanical knowledge.
• Ability to apply software skills and knowledge to our equipment.
• Ability to use hand and power tools and measuring equipment (e.g., oscilloscopes, DMM, etc.).
• Ability to read technical drawings and documentation.
• Full range of motion and unrestricted mobility.
• Ability to lift 50‑75 lbs.
• Good problem‑solving and troubleshooting skills.
• Good time management skills.
• Strong customer relations skills.
• Clear and concise verbal and written communications.
• Ability to carry out detailed written and verbal instructions independently.
• Ability to persuade/influence others in sensitive/confrontational situations.
• Basic computer skills: DOS, Windows, UNIX, Microsoft Office.