Field Service Technician

This is a traveling role providing both mechanical and electrical support at our Robotics facility and client sites. Field Service Technicians use a variety of tools and skills to ensure customer satisfaction.

Responsibilities

• Understand and work with Relay Logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits
• PLC Programming; Computer/PLC, HMI, Robotic checkout and startup
• Interface with peripheral equipment (Scales, printers, etc.)
• Assist with commissioning of robotic products at internal and external customer sites
• Work with site managers and supervise sub-contractors at external customer sites
• Conduct training for external customers
• Provide timely customer service support for internal and external customers
• Execute solutions independently following company standards, based on assignments from management
• Maintain close coordination with Service & Project Manager as applicable
• Start up and troubleshoot equipment
• Assist with and perform final checks of equipment layouts in preparation for installation
• Provide feedback on project successes and challenges for the Project Manager's Lessons Learned document
• Review control schematics
• Perform product testing that may require lifting items up to 50 pounds
• Conduct occasional service visits for warranty issues or scheduled service
• Schedule site visits (non-emergency) well in advance and discuss goals with Service Manager

Requirements

• 2-year degree from technical school and 6+ years of experience within a Service Technician role
• Skilled in mechanical, electrical, pneumatic, and PLC troubleshooting
• Strong knowledge of VFD (variable frequency drive) applications
• Strong interpersonal skills
• Proficient with MS Office software suite and Internet/email
• Material Handling, Robotics, Manufacturing, or Packaging background required
• Strong technical aptitude and extensive knowledge of equipment operation and maintenance
• Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred
• Solid understanding of contemporary industrial control systems
• Strong demonstrated sense of customer service
• Must be eligible to work in the USA long term without sponsorship
• 60-80% overnight travel (travel expenses paid by Toyota Automated Logistics)

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences, and Subscriptions
• Company Meetings & Events

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business, and viastore under one brand to deliver scalable systems, intelligent software, and life-cycle services.