Field Service Tech - Charlotte, NC

About the role

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Provide elite-level training to distributors and customers, and offer remote support via phone and email.
• Dig into technical documents, manuals, and vendor resources to crack complex technical challenges that go beyond standard distributor knowledge.
• Keep detailed records of repairs and feedback to share with management and customers, and author technical bulletins and repair manuals.
• Maintain an expert-level understanding of the CNC machine tool industry and Matsuura’s innovative product line.

Requirements

• 3 to 5 years of hands-on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
• Strong analytical skills with the ability to easily read and interpret blueprints, drawings, and schematics.
• FANUC experience is required. Yaskawa and/or Siemens experience is a plus.
• A 2-year technical degree (ideally in electrical engineering or robotics) is highly preferred.
• Excellent verbal, written, and presentation skills—able to break down complex technical issues for any audience.
• The ability to meet the physical requirements of the job, a willingness to travel consistently, and the ability to pass a standard criminal background check.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Ability to work flexible hours including evenings and weekends as needed.
• Pass a pre-employment drug screen and background check.

Benefits

We offer an industry-leading benefits package including:

• 100% Employer-Paid Medical: Yes, you read that right! We cover 100% of the employee medical premium.
• Full Health Coverage: Comprehensive Dental and Vision plans.
• Financial Security: 401(k) with a robust company match, plus company-paid Life Insurance and Long-Term Disability.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Peace of Mind: Voluntary short-term disability options.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule with potential for evening and weekend work.

Service

Charlotte, NC

Apply Today!

If you are a sharp, driven technician ready to elevate your career with a global manufacturing leader, we want to hear from you. Apply now to join the Matsuura Machinery USA team!