Field Service Tech

Qualifications

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Able to establish and maintain a positive, professional relationship with internal & external customer personnel.
• Must be able to communicate effectively with colleagues, management and customers to promote consistent product improvement.
• Must be able to document pertinent technical and customer information to facilitate an ongoing business relationship.
• Must be able to produce and submit accurate detailed service and expense reports in a timely manner.
• Must be proactive at learning, understanding new components and equipment design principles as they are introduced.
• Must be able to identify product/service opportunities at customer sites that will enhance the customer's Foodmate relationship.
• Must comply with all safety policies and procedures.
• Must be able to train customers on operation and safety components of equipment or what has been or needs to be repaired or modified.
• Must assist with any other related tasks and projects as required.

Skills

• Must be able and willing to learn and apply required customer service skills.
• Must possess a good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
• Preferred candidates have knowledge of automated machine controls and industrial automation technology.
• Must be proficient in the use of a laptop computer, iPad and standard software.
• Must be able to use a variety of common power and hand tools.
• Must be able to work safely and efficiently according to industry standards.
• Must possess a valid drivers license and clean MVR.
• Must have strong troubleshooting ability.
• Must be able to look at an entire process and determine source of problem/issue.

Working Conditions

• This job will require about 80-90% travel and may include non-traditional work hours such as weekends and holidays.
• Some facilities will require help on 2nd and 3rd shifts.
• The working conditions within a poultry processing facility can be cold or hot and damp / wet.
• The position will require the use of personal protection devices (ear plugs, hard hat, and eye protection).

Physical Requirements

• This position will require extensive travel by car as well as by airplane.
• Lifting parts and tools up to 50 lbs. can be expected at job sites, as well as working on ladders and concrete floors.