Field Service Tech

Qualifications

Duties and responsibilities:

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Assist and learn from other experienced field service technicians and other company personnel.
• Test, diagnose, troubleshoot, repair, and debug electro-mechanical processing equipment and related systems.
• Communicate effectively with colleagues, management and customers to promote consistent product improvement.
• Document pertinent technical and customer information to facilitate an ongoing business relationship.
• Produce and submit accurate detailed service and expense reports in a timely manner.
• Proactive at learning, understanding new components and equipment design principles as they are introduced.
• Identify product/service opportunities at customer sites that will enhance the customer's Foodmate relationship.
• Comply with all safety policies and procedures.
• Train customers on operation and safety components of equipment or what has been or needs to be repaired or modified.
• Absorb and apply required customer service skills.
• Produce and submit accurate service and expense reports in a timely manner.
• Possesses a good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
• Preferred candidates have knowledge of automated machine controls and industrial automation technology.
• Proficient in the use of a laptop computer, iPad and standard software.
• Strong ability to use a variety of common power and hand tools.
• Must be able to work safely and efficiently according to industry standards.
• Must possess a valid drivers license and clean MVR.
• Strong troubleshooting ability.
• The ability to look at an entire process and determine source of problem/issue.

Qualifications:

• Two-years of technical trade or equivalent experience.
• Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment.
• Mechanical aptitude with ability to use various hand/power tools to install/maintain equipment.
• Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.