Field Service Support Technician

About the role

The Service Support Technician ensures reliable operation and performance of mail processing equipment and systems through technical support, diagnostics, maintenance, and issue resolution activities. This role serves as a key technical resource for customers and internal stakeholders, helping minimize downtime, maintain operational efficiency, and support business continuity.

Responsibilities

• Ensures reliable operation of mail processing equipment through troubleshooting, diagnostics, maintenance, and repair activities.
• Solves hardware, software, and system issues to minimize customer downtime and operational disruptions.
• Supports installation, configuration, upgrades, and lifecycle maintenance of mail processing systems and equipment.
• PARTNERS WITH CUSTOMERS AND CROSS-FUNCTIONAL TEAMS TO IDENTIFY ROOT CAUSES AND IMPLEMENT EFFECTIVE TECHNICAL SOLUTIONS.
• Maintains accurate service documentation, maintenance records, and compliance-related reporting.
• Ensures compliance with safety, quality, and operational standards across all service activities.
• SUPPORTS ON-CALL AND EMERGENCY RESPONSE ACTIVITIES TO RESTORE EQUIPMENT FUNCTIONALITY AND MINIMIZE OPERATIONAL DISRUPTIONS.
• AID IN ENSURING THE HIGHEST LEVELS OF SYSTEMS AND INFRASTRUCTURE AVAILABILITY, RELIABILITY, AND PERFORMANCE THROUGH PROACTIVE MAINTENANCE, TRoubleshooting, AND ISSUE RESOLUTION.

Requirements

• Knowledge of industry regulations and mail handling standards.
• Availability to work on a rotating schedule that supports 24/7 operation.
• Flexible schedule including evenings, weekends, and holidays as needed.
• Familiarity with Windows-based systems, networking fundamentals, and remote support tools.
• Ability to interpret technical drawings and wiring diagrams.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Qualifications

• 2-5 years of experience in technical support or maintenance on automated electromechanical equipment, preferably in the mail or logistics industry.
• High school diploma or equivalent.
• Required Certifications: CompTIA A+ or equivalent hardware support certification, Electromechanical Technician Certification or equivalent (e.g., ETA, IPC), OSHA 10/30 Certification for safety compliance, Manufacturer-specific training (e.g., Pitney Bowes, BlueCrest, Siemens) highly preferred.
• Valid Driver’s License.
• Ability to obtain customer-required clearances, site certifications and training.

Benefits

Equal opportunity employer. We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs.

Pay

Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.

Schedule

This role offers an on-site work setting based in Pittsburgh, PA.