Field Service Supervisor/Lead Driver

Duties and Responsibilities

• Driver Leadership & Training Development
• Design and execute a structured onboarding program for all new drivers.
• Develop and conduct continuous training sessions on safe driving, advanced material handling, route optimization, proper client interaction protocols, and familiarity with DOT requirements.
• Conduct regular "route rides" with drivers to evaluate performance, adherence to safety procedures, and customer service standards.
• Create and update the comprehensive Driver Manual and a detailed Route Checklist to standardize delivery procedures.
• Utilize the Samsara platform to monitor driver performance, including oversight of arrival and departure times at the warehouse, venues, and necessary locations.
• Maintain general awareness of video monitoring protocols as part of overall logistics compliance.
• Coaches Logistics personnel onsite to ensure professionalism, training, and readiness for high-stakes events.
• Event Logistics & Execution (Install/Strike)
• Act as the lead driver for complex or high-profile events, managing the delivery, staging, and breakdown of Nuage products.
• Lead the on-site installation team, ensuring all event details, design plans, and setup requirements are executed flawlessly and on time.
• Lead the strike (tear-down) process, ensuring all inventory is accounted for, handled correctly, and safely loaded for return to the warehouse.
• Proactively identify and resolve logistical issues or on-site challenges related to access, timing, or unforeseen changes without escalating to the client.
• Client Engagement & Service
• Serve as the primary on-site client contact, embodying Nuage's commitment to "white glove" service excellence during installation and strike.
• Engage with the client or venue representative to review final placement, confirm satisfaction with the setup, and address any immediate concerns professionally.
• Maintain a positive and solutions-oriented attitude while leading the team and interacting with high-end clients and vendors.
• Ensure the team's appearance, conduct, and communication are always professional to enhance the client experience.

Qualifications

• High school diploma or equivalent.
• A valid driver’s license with a clean driving record.
• Minimum of 3 years of experience in logistics, delivery management, or event production, with at least 1 year in leadership or supervisory capacity or demonstrated informal leadership and field ownership.
• Prior experience with elite, "white glove" client service in a high-end industry (events, hospitality, or luxury logistics is strongly preferred).
• Proven ability to design, lead, and execute effective training programs for field personnel.
• Expert driving skills and a clean driving record, with experience operating large vans or small box trucks.
• Exceptional organizational skills and the ability to manage complex timelines under pressure.
• Ability to frequently lift and move event inventory (linens, charger plates, furniture) up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.
• Knowledge of vehicle maintenance and safety protocols.
• Familiarity with local traffic laws and route planning.
• Positive attitude and professional demeanor.
• Ability to operate a vehicle for 8 hours or more.