Field Service Supervisor - Charlotte, NC

About the role

Reports to: Program Leader
Location: Charlotte, NC.
Travel: Local travel as needed / Company vehicle and expense card provided
Team: Field Technicians & Warehouse personnel

Responsibilities

• Ensure efficient execution of field operations while maintaining high safety standards and customer satisfaction.
• Supervise, mentor, and lead a team of Field Service Technicians by providing guidance, support, and performance evaluations.
• Foster a collaborative team environment that encourages continuous improvement and safety.
• Oversee the timely removal and installation of gas, water, and electric meters, adhering to company and regulatory standards.
• Maintain daily operations, schedules, and workloads to optimize resource allocation and efficiency.
• Oversee field audits and quality checks to ensure compliance with safety regulations and company policies.
• Investigate and resolve any service-related issues, ensuring customer satisfaction and adherence to service level agreements.
• Develop and implement training programs for new and existing team members on installation techniques, safety protocols, and customer service skills.
• Keep team updated on industry advancements, company policies, and technological developments.
• Act as a point of contact for escalated customer inquiries and issues related to meter installations and removals.
• Build and maintain strong relationships with customers by providing excellent service and addressing needs effectively.
• Maintain accurate records of field operations, customer interactions, and team performance.
• Prepare and present regular reports on team productivity, service quality, and operational challenges to senior management.
• Promote a strong safety culture within the team, ensuring adherence to all safety protocols and regulations.
• Conduct safety training and ensure compliance with industry safety standards.
• Ability to effectively manage a team that works in various weather conditions and physically demanding environments.
• Flexibility to work outside regular business hours as needed for emergency or urgent installations.

Qualifications

• Minimum of 2 years of proven experience in field service management or a similar role with performance and financial (revenue & cost) management oversight.
• Ability to effectively manage and prioritize multiple tasks.
• Proficient in Suite of Business Applications (Word, Excel, PowerPoint, Outlook, etc.) and work order management systems.
• Strong understanding of gas, water, and electric meter installation, maintenance, and relevant regulations.
• Proficient in using field service management software and systems.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Customer-focused with a strong service orientation.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

The Business Unit

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Learn more about Honeywell Industrial Automation: click here

Benefits

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Learn more about Honeywell Industrial Automation: click here