Field Service Supervisor

Responsibilities & Duties

• Lead, coach, and develop field service personnel.
• Promote and enforce all Kelvion and customer safety requirements.
• Cook up technician scheduling and manpower planning.
• Support commissioning, startup, preventive maintenance, warranty, outages, and emergency response.
• Review service reports and quality documentation.
• Develop technician training and certification plans.
• Recruit, interview, onboard, and mentor technicians.
• Maintain strong customer relationships and resolve escalated issues.
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain, and Project Management.
• Drive continuous improvement and monitor key performance indicators.
• Travel between customer sites to ensure work is being completed
• Travel approximately 50%.
• All other duties assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervise field personnel.
• Assign and prioritize work.
• Conduct performance evaluations and coaching.
• Approve timecards, PTO, and schedules.
• Develop succession and career development plans.

Requirements

• Leadership and communication.
• Customer relationship management.
• Project planning and scheduling.
• Ability to read technical drawings and P&IDs.
• Microsoft Office, Outlook, Teams, SAP, M2M, and electronic reporting.

Education and Experience

• Associate degree or equivalent technical experience.
• 5+ years industrial field service experience.
• 3+ years leading technicians or field crews.
• Valid driver's license.
• Ability to obtain Passport and TWIC.

PREFERRED CERTIFICATIONS

• OSHA 30
• NFPA 70E
• First Aid / CPR
• Vibration Analysis
• Forklift
• MEWP
• Rigging / Signal Person

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employee Acknowledgment

If the Apply button doesn't work, please contact career@kelvion.com