Field Service Supervisor Central Region

About the role

The organization operates in the electric vehicle manufacturing industry, focusing on producing vehicles that are environmentally friendly and economically beneficial. It is positioned within the growing electric vehicle market, addressing the need for sustainable transportation solutions. The FIELD SERVICE SUPERVISOR CENTRAL REGION is responsible for overseeing service operations within a specific region of the US. This role supports technicians and customers, manages service scheduling and reporting, and ensures efficient parts inventory and technical support. The position contributes to maintaining high service standards and customer satisfaction, directly impacting the organization's operational effectiveness.

Responsibilities

• Supervise regional service team and build relationships with technicians and customers
• Lead hiring and conduct annual performance reviews and coaching for technicians
• Manage regional service budget, technician expenses, and PTO
• Schedule and dispatch technician work; manage open and closed service tickets
• Assist with parts identification, sourcing, and inventory organization
• Provide technical and logistical support to regional technicians
• Serve as primary contact for regional customer warranty and non-warranty requests
• Coordinate preventive maintenance services and promote maintenance labor and parts sales
• Participate in technical and non-technical leadership meetings

Requirements

• Technical knowledge in automotive, heavy equipment, or electric vehicles
• Supervisory experience
• Ability to manage multiple tasks and adjust to changing priorities
• Goal-setting and prioritization skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (PowerPoint, Excel, Word)
• Bachelor’s degree or equivalent experience