Supervisor Maintenace Service Centers

Duties and Responsibilities

• Administers the facilities maintenance program for all ADUSA Brands to address routine, preventive and reactive maintenance of all equipment, buildings, and sites.
• Ensures a high degree of accuracy is maintained by the Services teams for systems compliance, reporting, and resolution for Retail Maintenance issues as monitored against established KPI's.
• Ensures new retail maintenance projects and directives supported by the Service Centers teams are successfully implemented with Maintenance leaders.
• Maintains a network of qualified, responsibly sourced service providers to efficiently maintain appropriate standards and provide timely response for emergency service.
• Learns and resolves work orders including service issues, preventive maintenance and contracted services for the Brands.
• Oversees maintenance billing and invoice processing activities to ensure the continuation of Maintenance services are not interrupted.
• Develops and implements strategies to align Computerized Maintenance Management Systems (CMMS) to the needs of our Service Centers.
• Provides input on annual budget for maintenance and repair expenses, manage activities in line with the budget by developing effective reporting tools.

Qualifications

• Bachelor's degree in business, Engineering, Technology or the equivalent experience to include 5+ years of maintenance center management, facilities management or retail leadership.
• 2-3 years' technical/mechanical Facilities maintenance experience to include lighting, plumbing, HVAC, refrigeration, and controls.
• 3-5 years Call Center operations experience.
• Knowledge of the budgetary impact of activities and ability to communicate to a wide audience.
• Proven experience managing multiple assignments, including the ability to prioritize and delegate effectively, with excellent follow-up and attention to detail.
• Strong leadership, communication, and accountability skills with the ability to provide leadership in a diverse team environment with fast-changing priorities.