Supervisor, Service Center

About the role

This position coordinates the day-to-day operations of TForce Freight Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets and collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coach and develop others using career development processes and tools.

Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent.
• Strong communication skills.
• Bachelor's Degree (or internationally comparable degree) - Preferred.
• Previous dock operations experience - Preferred.
• Supervisory experience in the transportation industry - Preferred.