Human Services Licensing Supervisor - Central Region

About the role

The Human Services Licensing Supervisor leads a team that protects the well‑being of Pennsylvania residents by guiding licensing efforts for personal care homes and assisted‑living residences. The position emphasizes leadership, integrity, and positive impact on the quality of care delivered.

Responsibilities

• Team Supervision: Direct licensing representatives and guide daily responsibilities.
• Inspection Management: Assign and lead inspections for personal care homes and assisted‑living residences.
• Complaint Oversight: Review, prioritize, and monitor complaint and incident investigations.
• Training Direction: Develop and implement individualized training plans for licensing staff.
• Agency Coordination: Work with state, federal, and local agencies on licensing‑related matters.
• Emergency Planning: Devise and implement relocation plans for residents when facilities close.

Qualifications

• One year of experience as a Human Services Licensing Representative (or equivalent Federal Government title), or three years of professional experience gathering and analyzing information in a social‑service or law‑enforcement program plus a bachelor’s degree, or an equivalent combination of experience and training.
• Residency or willingness to relocate to the Central Region of Pennsylvania (Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, and York counties) and meet the state residency requirement.
• Ability to perform essential job functions.

Work Schedule

Full‑time, 37.5 hours per week. Work hours are 9:00 AM to 5:00 PM, Monday – Friday, with a 30‑minute lunch break. Travel is required. The position is home‑headquartered; candidates must have a securely configured high‑speed internet connection and work from an approved location within Pennsylvania.

Pay

In some cases, the starting salary may be non‑negotiable.