Field Service Supervisor

Located in Dallas, TX. Reports to Field Service Manager.

About the role

This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support.

Responsibilities

• Proven experience as a supervisor leading multiple Field Service Technicians in a technical field
• Collaborate with engineering, project management, and other departments to improve processes and productivity
• Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
• Conduct regular performance evaluations and provide constructive feedback
• Commission and service MIRATECH equipment if needed to maintain customer schedule
• Participate in hiring, training, and onboarding new Field Service Technicians
• Identify training needs and implement skill development programs for Field Service Technicians
• Follow up customer calls after service work completion
• Keep up to date on company products, services, and procedures
• Strict adherence to safety protocols and quality standards
• Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
• Maintain test equipment and special tools calibration

Requirements

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls
• Excellent leadership, communication, and interpersonal skills
• Ability to mentor and develop new MIRATECH Field Service Technicians
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 25 - 50% overnight travel - with higher concentrations during peak seasons
• 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)
• Applicant must pass a proficiency test
• Must possess valid driver's license and passport

Physical Requirements

• Stand, walk, bend, climb, and kneel for extended periods
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids
• Transport tools and equipment across job sites and within confined or restricted-access areas
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures
• Maintain situational awareness around active machinery and energized systems
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception
• Detect abnormal sounds, smells, or vibrations from mechanical equipment
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program