Field Service Scheduler I

Responsibilities

The Field Service Scheduler is responsible for scheduling, re-scheduling, updating and communicating the field service activity schedule in an efficient, timely and accurate manner.

To ensure:

• Closer cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE.
• Closer cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment.
• Closer cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts.
• To reserve capacity for all field service activities, both pro-and re-active.
• To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance.
• To monitor the status/progress of the requests and act quickly upon changes.

Requirements

Schedules FSE’s according to work order requirements, location and severity.

Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution.

Informs stakeholders about changes/issues to the scheduling process.

Updates and manage the service schedule in a timely and accurate manner.

Ensures balanced, effective and efficient use of resources (customer, FSE and organization).

Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity.

Works with Field Service Manager to ensure Field Service Engineers’ training needs, Skills and Skill Level are up to date.

Skills And Abilities

• Ability to execute agreed tasks and deadlines against performance criteria (KPI).
• Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.
• Stakeholder handling skills and social perceptiveness.
• Guidance and motivation of people, gaining commitment from both internal and external colleagues.
• Process and manage multiple schedules simultaneously.
• Process driven and IT literate.
• Clever decision maker in fast pace environment.
• Good grammar and communication skills.

Education, Knowledge, and Experience

• 3+ years of experience with operations management and/or field service scheduling.
• Knowledge of Service Administration processes, preferably in a Sales or Service environment.
• Strong logistics and planning background.
• Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (ServiceMax preferred).
• Excellent English skills, both written and verbal.
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

Benefits

JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently.

Equal Opportunity Employment

We provide equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws.